Reservations
By booking a tour with Morocco Holidays Agency (referred to in these conditions as “we” or “us”) you will be accepting these conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
Booking Procedures & Payments
Once you agree on the quoted itinerary and price, we will raise a detailed itinerary and invoice with payment details.
PLEASE NOTE: We accept payments by wire transfer checks (payable in US $) and any major credit card MasterCard, Visa, American Express, Discover. We also accept payment by PayPal.
Changes to your booking
We will make all possible to make amendments to your booking with no additional charges. However, travel within 15 days of the start of your trip might not be feasible. If you need to make changes, please contact us as soon as possible and confirm your request in writing. Again we will try to accommodate you so there are no extra charges, but we can not guarantee it. If changes are not possible to make in your booking, for whatever reason, you have the choice of proceeding with your holidays originally booked or canceling and paying the cancellation charges as mentioned below.
- Cancellation Policy
Please notify us as soon as possible if you need to cancel your travel arrangements in writing. The cancellation charge depends on the number of days we have received your written cancellation notice the prior start of your travel. If you cancel
PLEASE NOTE: FREE CANCELLATION
Unforeseen Circumstances
We might choose to cancel your tour or trek due to unforeseen circumstances. In that case, we will refund any sum paid by you to us, including the deposit, but we are not liable to pay any other compensations to you. Unforeseen circumstances are for example natural or nuclear disaster, war or threat of war, riot, terrorist, fire, adverse weather conditions, and others.
- Special Requests
Any special requirements that are important to your booking (dietary, medical, wheelchair assistance, or others) must be provided to us before you book in writing. We will pass the information onto our suppliers to ensure safe and enjoyable holidays. If there are special requests we can not meet, we would advise you in writing prior to booking your trip. Please let us know of any preferences that you might have while making the reservation (hotels locations, bed configurations, and others) and we will try to accommodate all your requests.
PLEASE NOTE: No compensation will be paid if such requests are not fulfilled.
- Insurance
We do not provide any insurance. It is your full responsibility to obtain appropriate holiday travel insurance. We strongly encourage you to have travel insurance in case of illness, cancellation, baggage loss, delays and others.
Our responsibility
We accept liability should any part of your travel arrangements not be as described when you made your booking and not be of a reasonable standard. We will pay reasonable compensation (limited to the maximum of the amount paid to us for that portion of the travel arrangements) unless there has been no fault on our part or part of our suppliers.
PLEASE NOTE: that we assume no responsibility whatsoever for personal injury, illness, damage, death, or loss incurred during your trip.
Travel Documentation
You are responsible for ensuring the possession of valid required travel documents. Your passport must be valid for 6 months prior to entering the country. It is the sole responsibility of the tour participant to ensure that all passport. And visa requirements are met prior to departure.
- Privacy & Confidentiality
We take full responsibility to make sure that proper security measures are in order to secure the private and confidential information that you have provided to us during the booking. The information collected from you will be used to make reservations with hotels and with any other third party as needed to arrange your travel requirements. We will share your dietary, medical, or any disability with relevant suppliers to ensure your safe and most enjoyable holidays. In making a booking with us, you consent to this information being passed onto the relevant persons.
- Complaints
In the unlikely event that you have reason to complain. Please immediately contact your driver/hotel/guide who will do anything possible to resolve the complaint immediately. If this is not possible, please contact us in writing with details of your complaint.