Frequently Asked Questions (FAQ)

Payments

Payments Methods?

Accepted payments methods by the department of commercial services are Paypal in automatically booking when you book your tour or hotel you will be directed to Paypal for payments. and for manual booking by contacting by Email or WhatsApp or from our Instagram account we accept Western Union.

I do not use Paypal?

There’s a manual reservation on the “tour-checkout page”, Please complete the form and our agent will be in touch with you to find the best method for you to reserve.

Security Deposit?

Security deposit admitted by the department of commercial services is 10% per tours price and 7% per Hotels’ price.

What is the best currency to use in Morocco?

The Moroccan Dirham exchange rate is set by the Central Bank of Morocco. Euros and Pounds sterling and are accepted by some larger traders. Traveler’s cheques are useful for emergencies but can be very time-consuming to cash. A currency exchange slip is required to change back surplus Dirham.

Can I use Euro and US dollars in Morocco?

There is no black money market in Morocco. … Euros and (US and CAD – not Australian) dollars are always accepted in Morocco and you will save time bringing cash, doing away with long slow bank lineups or non-active cash machines to acquire dirhams. You can also use your debit card at bank machines.

Can I use my Visa debit card in Morocco?

Upmarket restaurants, shops, and hotels or riads in Morocco usually accept debit cards. Those that do are most likely to accept Visa or MasterCard however may apply a surcharge to cover the cost of processing your transaction. Amex is not a popular card.

Customize tour

Can I customize my tour?

Of course, you can customize your Morocco tour
Please check : Contact Page / Contact via WhatsApp / Contact via E-mail

Cancellation

How do I cancel a trip?

Contact us right away.

If it’s at normal business hours: (8:30 AM to 4:30 PM)

or Directly on the Official Contact page, Click here

If it’s after normal business hours:

Please contact us from 24/24 Support E-mail, Click here

Insurance

Do I need travel insurance?

Travel insurance should be obtained before leaving your country of origin. We don’t force anyone to purchase it. Local hospitals have the limited diagnostic capability. Private clinics can be expensive, evacuation can cost a lot, luggage can disappear, so insurance is a good idea.

Foods

What is the food like?

In a word, delicious. Salads are lovely; fresh, succulent vegetables served with light vinaigrette on the side. Harira is the Moroccan word for a thick vegetable soup. A particularly delicious one contains a bread dumpling. Main courses are usually one of the following: grilled meat on skewers often served with French fries; couscous, either vegetarian or meat with vegetables; and Tagine, the Moroccan stew, usually meat, tomatoes, potatoes, onions, and spices.

Moroccan cooks use a mélange of spices such as cumin, turmeric, paprika, saffron, and pepper for a subtly flavored cuisine. In the Sahara, you can find ‘Berber pizza’. This is a double-crusted pie filled with meat, hard-boiled eggs, almonds, and spices. Sometimes rather peppery, Berber pizza is best eaten with glass after glass of hot, sweet, mint tea.

Every seaport has freshly caught fish prepared by the fishermen on or near the piers. Do not miss this treat; pomegranates, melons, bananas, apples, oranges, and dates are all produced in Morocco and all bursting with flavor. One ongoing benefit of the French occupation is the fresh baguettes available nearly everywhere. Pastries both French and Moroccan are available in many bakeries.

Drinks

Can I drink in Morocco?

Although a predominantly Muslim country, Morocco is not dry. Alcohol is available in restaurants, liquor stores, bars, supermarkets, clubs, hotels, and discos. The local brew of choice carries the highly original name of Casablanca Beer.

Clothing

What type of clothing is appropriate in Morocco?

At Morocco Holidays company we recommend that you can relax and wear whatever is familiar and comfortable on the street at home. Longer shorts and shirts are fine for men. For women, it’s a good idea to bring a scarf to cover bare shoulders and arms in rural villages. Shorts are not acceptable for women unless below knee length.

In their view, you’re walking around in your underwear. City dwellers often dress as anywhere around the globe.

Transportation

What kind of vehicles do we use to travel around Morocco?
In Morocco, Holidays Agency uses 4×4 vehicles, Toyota Land Cruisers or Mercedes Vito, Class, or similar for our private tours. SUVs 4×4’s have lots of room and they seat 4 and 5 average-sized people quite comfortably.

We can arrange for private transport to any location in Morocco. Our cars and drivers originate from Marrakech and Fes, also if you are staying in any location overnight, the car and driver must also stay as well.

Our drivers and guides languages

Do our guides and drivers speak English, French, or Spanish?
At Morocco Holidays company our guides/ drivers speak many languages such French, Spanish, and English and often some German, Italian and Portugues as well the native languages Berber and Arabic.
During high seasons: Christmas and New Years into the first week of January: Easter; and sometimes during October, our English-speaking drivers are in great demand.

Please us know about the languages you prefer before booking the trip.